Toyota Ghana Limited has ended its second National Technical Skills contest for technicians and service advisors in Accra , with two winners earning a paid trip to the Customer Service Champions Assembly in Japan
The winners are Mr Henry Afiatse, from the Service Advisors Category and Mr Francis Teidzor from the Technicians Category.
The contest was aimed at developing the skills and proficiency standards of the technicians and to ingrain in them the importance and purpose of quality checks.
It also encouraged the contestants to strive for excellence and pride in their chosen occupation, as well as strengthening after-sales service support provision to customers.
Five competitors entered from each of the categories.
Mr Takahiko Takabayashi, Managing Director of Toyota Company Ghana Limited, said at the awards ceremony on Tuesday that the contest, which started last year with only the technicians but had to be extended this year to cover the service advisors.
He said the contest involved both theory and practical work and expressed the hope that “with their skills enhanced, continuous improvement of quality service delivery will follow”.
He urged the other contestants who did not win the ultimate to work harder and put in more efforts in future contests.
Nii Armah Ashitey, Greater Accra Regional Minister, who was the Guest of Honour, said the contest was a welcomed opportunity since the contestants would enhance their skills and competence.
The platform, he said, would also create an environment for the contestants to share ideas and experiences, which would enhance and strengthen the after sales service of the company and human capacity as well.
He urged staff and management to pay special attention to customer care, adding that “most workers do not know that their very existence depends on their customers and therefore do not pay special attention to them”.
“Any time a customers feels unhappy due to poor customer care, he or she can decide to change to another company,” he said.
He expressed concern about the influx of inferior parts on the market, saying unsuspecting customers go in for those parts and within a short period replace them.
Nii Ashitey appealed to the management of the company to consider investing or encouraging business partnership with other corporate entities to invest in the assembly plant industry.
“We have talented and hardworking individuals in the country who can work in the assembling plants, “he added.
Other packages for the first winners included a cash price of GH¢1,000 each, a trophy, Home theatre set, Toyota
The second and third places in the various categories went to Mr Isaac Mensah and Mr Dennis Dzope respectively
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